Technical Documentation Services --->> Online Help
Online Help Development Services
PLEASE NOTE: I am no longer providing technical writing or online help services. Thank you for your interest in HelpDocuments.com.
Why Outsource Online Help Development?
By hiring HelpDocuments.com for your documentation project, your company can save online help development costs. First, you don't need to hire a full-time staff technical writer, so you save by not having to pay for your employees' downtime, vacation time, workers compensation benefits, social security taxes, unemployment taxes, sick pay and benefits. Instead, you only pay for the hours the tech writer actually works on your project. Secondly, because I can handle your help system needs completely off site, you don't need to take up space in your office, provide computer equipment or software, office supplies or order more coffee and bagels - we provide our own!
Whether you are a smaller company who is not able to hire a full-time permanent technical writer at this point or your existing online help developers or engineers need to devote their time to other projects, we can help you get your product or software out the door on time - fully documented - in the format that works best for you, whether it's context-sensitive compiled HTML (CHM), a fully bookmarked PDF file, a complete web help system with a table of contents, index and advanced search features, or individual HTML pages for your website, HelpDocuments.com delivers!
Value Added Features of Online Help
Tips and Navigational Tools. Handy tips within online help add value for your customers. A well-worded and strategically placed tip can sometimes eliminate questions your users might have about how to get the most out of your product. Including tips in your documentation can be accomplished with specially formatted text or with AVI files that visually demonstrate each step in the sequence required to perform a complex task successfully. Using pleasing colors in the background and/or setting off tips with a special icon helps your end users spot them quickly.
Index and Search Features. Studies have shown that users get frustrated because they can't find what they're looking for in the online help. Soon, users stop using the online help and frustration mounts. Next, they're calling tech support or deciding not to renew the product because it's just too confusing. By providing comprehensive indexes and full-text search capability along with a logically organized table of contents, users can find what they're looking for quickly and easily and learn they can rely on the help system to answer their questions. Frustrations diminish and user satisfaction with your software or web application is increased, reducing your support costs and increasing your sales.